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Account Manager

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Yieldbot has created a technology that understands real-time consumer intent within premium publisher content. Yieldbot is a cookie-less first party analytics solution directly integrated with the web’s top publishers leading to the ability to make real-time ad matching decisions in order to show consumers the most relevant ads. Yieldbot is the first channel that has connected the tactics of search buying with premium publishers, and is the only digital marketing platform that rivals the performance of search.

Yieldbot is based in the heart of New York City and is backed by SJF Ventures, RRE Ventures, NewAtlantic Ventures, KBS+P Ventures, Betaworks, Common Angels and Neu Venture Capital.

We are looking for an Account Manager who will be responsible for overseeing all aspects of the client relationship. The AM will provide day-to-day product and service support to our clients, proactively recommending opportunities to expand their business with Yieldbot, and execute on all client operations. They will have the support of their Account Director and will work closely with their AD to prioritize work, upsell clients, and develop strong partnerships with their accounts.

The ideal candidate will have ad tech/agency experience, great project management skills, technical expertise, hands on experience handling tracking and ad tags, and a consultative approach to addressing client needs.

Responsibilities:

  • Leads all aspects of the day-to-day client operations, facilitating discussions internally & externally with key stakeholders to assist in solution development and roll-out
  • Develops deep understanding of client needs and business objectives to lead development of account and provides feedback to their AD on behalf of their client
  • Proactively drives account value by:
    • Selling new or additional products or services to current clients; and/or
    • Finding new revenue opportunities within the existing customer base; and/or
    • Providing exceptional service and insight to ensure retention
  • Acts as internal client expert and partner by working closely with product development, sales, marketing, and platform solutions to drive platform innovation
  • Actively builds long-term business relationships with client partners
  • Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring client satisfaction.
  • Provides analysis/insights, thorough QA, and technical support to ensure smooth campaign

Qualifications:

  • A minimum of 2 to 3 years of client-facing experience in the digital media/online publisher space
  • A solid understanding of web technologies and the digital media revenue ecosystem , including web advertising measurements and analytics
  • Outstanding relationship management and customer service skills
  • Strong analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports
  • Highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client
  • Advanced Microsoft Excel and other technical code such as basic JavaScript and HTML is a plus
  • Experience working in ad operations and/or with DFA, DS, or other Doubleclick products is a plus

Benefits

  • Competitive Compensation Package
  • Unlimited Vacation Policy
  • Medical/Dental benefits
  • Startup Culture

If you are interested, please click here to apply!

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New York City

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Third Floor
New York, NY
10010

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Suite 330
Maynard, MA
01754

Portland

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Portland, Oregon
97202