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Sr. Account Manager

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Location: NYC

Yieldbot has created a revolutionary technology that’s able to predict the types of marketing messages people want to see — often before people themselves realize they need or want to see them. Not only do we show the most relevant ad for a user’s “intent,” but we display those ads across a channel of highly desirable premium publishers, all using 1st party data.

Yieldbot is based in the heart of New York City and is backed by SJF Ventures, RRE Ventures, New Atlantic Ventures, KBS+P Ventures, Betaworks, Common Angels and Neu Venture Capital.

The Senior Account Manager is responsible for overseeing all aspects of the client relationship. The Senior AM will provide day-to-day product support to our clients, help train newer members of the AM team, and provide strategic growth of key business relationships. The ideal candidate will have ad tech/agency experience, great project management skills, technical expertise, hands on experience handling tracking and ad tags, and a consultative approach to addressing client needs.

Responsibilities

  • Lead all aspects of client relationship, facilitate discussions internally & externally with key stakeholders to assist in solution development and rollout
  • Develop a deep understanding of client needs and business objectives to lead development of account and provide product feedback on their behalf
  • Proactively drive account value by:
    Selling new or additional products or services to current clients; and/or
    Finding new revenue opportunities within the existing customer base; and/or
    Providing exceptional service and insight to ensure retention
  • Act as internal client expert and partner by working closely with product development, sales, R&D;, and platform solutions to drive platform innovation
  • Actively build long-term business relationships with client partners
  • Proactively manage customer satisfaction and service delivery by anticipating potential service problems, and monitoring client satisfaction.
  • Mentor AMs to groom their professional development and ensure alignment with company goals
  • Provide analysis/insights, thorough QA, and technical support to ensure smooth campaign

Qualifications

  • A minimum of 2-3 years of client-facing experience in the digital media/online publisher space
  • A solid understanding of web technologies and the digital media revenue ecosystem, including web advertising measurements and analytics
  • Outstanding relationship management and customer service skills
  • Strong analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports
  • Highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client
  • Advanced Microsoft Excel and other technical code such as basic JavaScript and HTML is a plus
  • Experience working in ad operations and/or with DFA, DS, or other Doubleclick products is a plus

If you are interested, please click here to apply.


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Where to Find Us

New York City

149 5th Ave.
Third Floor
New York, NY
10010

Boston

1 Clock Tower Place
Suite 330
Maynard, MA
01754

Portland

1033 SE Main St.
Suite #4
Portland, Oregon
97202